Your trust. Our commitment.
Refund & re-processing
Clear rules on what happens if an application is rejected, decided before you ever pay.
Re-processing
We review the eligibility and reason, then process again.
Re-processingFull refund
If the cause is our documents, the employer's documents or our processing error, the service fee is fully refundable.
Full refundNo refund
Criminal record, entry or travel ban, past immigration case or violation, deportation, hidden or incomplete information.
No refundNo refund
Fake, false or misleading documents or information cancel any refund.
No refundPer agreement
If you cancel or don't follow the process, the signed agreement decides.
Per agreementService fee only
Government, embassy, medical, insurance, courier, translation, legalisation and travel costs are not refundable.
Service fee onlySigned agreement
Refund and re-processing terms in the signed Service Agreement / MOU are final and binding.
Signed agreementRead before paying. Overseas employment and visa processing depend on the employer, government authority, embassy or visa centre. We provide recruitment, documentation and procedural support; final decisions are theirs. Processing times vary. Read your service agreement, payment terms and refund provisions before any payment.
Ready for your next destination?
Tell us about your skills and goals. Our team will explain the right package and every payment stage before you pay anything.